Agent Barn refund policy

This Refund Policy applies to purchases from UAB "Taikomasis dirbtinis intelektas" ("AAI Labs", "we") for Agent Barn. It forms part of our Terms of Service. Nothing in it limits rights you have under mandatory consumer law.

1. Cloud plans

• Used-up usage. Cloud Tier 1 and Tier 2 are monthly payments that include the usage shown on the pricing page. Anything that has been used up, including included and topped-up usage and model usage, is not refundable.
• Other refund requests. If you believe you are owed a refund for an amount you have not used, email us at [email protected] and we will review your request. Nothing in this section limits rights you have under mandatory consumer law.
• Free plan. The Free plan is free of charge, so there is nothing to refund.

2. Supervised Pilots

• Before kick-off. If you cancel before the pilot's agreed kick-off session, we refund the full fee.
• After kick-off. If you cancel after kick-off, we refund the fee for each full week of the pilot not yet started on the date you notify us. Work completed up to that date is handed over to you.
• If we cannot deliver. If we cannot deliver the agreed scope for reasons within our control, you may choose a full refund, or a refund for the undelivered weeks plus the work completed so far.
• Delays caused by missing access, input or decisions on your side do not entitle you to a refund. We will work with you to reschedule.

A written statement of work may set different refund terms for a pilot. If it does, those terms apply.

3. Model usage

Model inference is passed through to third-party model providers when it is used, so usage charges are not refundable. If you were charged for usage because of an error on our side, such as incorrect metering or a platform fault, we will correct the charge and refund or credit the difference.

4. Agent Barn Cloud and the open-source software

Agent Barn Cloud is offered as the monthly paid tiers shown on the pricing page; their refund terms are in Section 1. The open-source software is free to use under the Apache License 2.0.

5. Consumer right of withdrawal

If you buy as a consumer in the European Union, you normally have 14 days to withdraw from a contract for digital services. If you ask us to start providing the Service during those 14 days, you agree that the service begins immediately. If you then withdraw, you pay only for the service provided up to that point.

6. How to request a refund

Email [email protected] from the address linked to your account or invoice. Include the date of the payment and the Service it was for. We confirm eligibility within 5 business days. Approved refunds are issued to the original payment method, or by bank transfer for invoiced payments, within 14 days of approval. Your bank or card issuer may take a few more days to show the refund.

Please contact us before opening a chargeback with your bank. Most issues are quicker to fix directly. While a chargeback is open, we may suspend the Service it relates to.

7. Changes

We may update this policy. The version in force on the date of your payment applies to that payment.